1. 14-Day Refund Window
Customers can request a refund within 14 calendar days from the date of purchase, provided the eSIM has not been installed, activated, or used.
2. Non-Refundable After Use
Once an eSIM has been installed, activated, or any mobile data has been consumed, the purchase is non-refundable, except where required by applicable law or where a verified technical fault attributable to MISR SIM or the network provider prevents delivery of the service.
3. Technical Issues
If a verified technical issue caused by MISR SIM or the network provider prevents activation or use of the service, the customer is entitled to either a replacement eSIM or a full refund.
4. Processing
Approved refunds are processed by MISR SIM LTD. via Stripe back to the original payment method used at checkout. Processing times depend on your bank or card issuer.
5. How to Request a Refund
To request a refund, contact us at support@misrsim.com within the 14-day refund window. Include your order number, the email address used for the purchase, and a brief description of the issue.
6. Statutory Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights you may have under applicable law.