1. 14-Day Refund Window
Customers may request a refund within 14 calendar days from the date of purchase.
2. Eligibility
Refunds are available only if the eSIM has not been installed, activated, or used. Once an eSIM has been installed, activated, or mobile data has been consumed, refunds are generally not available unless there is a verified technical fault.
3. Technical Issues
If there is a verified technical issue caused by MISR SIM or the network provider that prevents activation or service, the customer is entitled to either a replacement eSIM or a full refund.
4. Processing
Approved refunds are processed back to the original payment method by Paddle, our Merchant of Record. Processing times depend on your bank or card issuer.
5. How to Request a Refund
To request a refund, please contact us at support@misrsim.com within the 14-day refund window. Please include your order number, the email address used for the purchase, and a brief description of the issue. Approved refunds will be processed back to your original payment method by Paddle, our Merchant of Record.
6. Contact Us First
Please contact our support team before initiating any chargeback with your bank or card provider — most issues can be resolved quickly by email.